echo3D
🌐 Back to website💻 Go to console📺 Watch workshop💬 Discuss on Slack
  • Introduction
  • Quickstart
    • 🔑Register
    • 💻Access the Console
    • 🎲Add a 3D Asset
    • 📤Share it with Others
    • ❔Troubleshooting
  • Web Console
    • 📦Load a Collection
    • 💼Manage Pages
      • Content Page
        • Assets and Targets
        • Add Content
        • Edit Content
        • Share Content
        • Access Permissions
        • Version Control
        • Asset Hierarchy
        • Bulk Actions on Assets
        • Asset Commenting
        • Activity Sidebar
      • Metadata & Tags Page
        • Collection Taxonomy and Asset Specific Metadata
        • How to Add and Edit Metadata
        • How to Add Associated Files and Text
      • Collections and Sharing Page
        • Users Tab
        • Groups Tab
        • Collections
        • Collection Sharing Tab
        • Asset Sharing Tab
        • Security Tab
      • Customizer Page
      • Model Editor Page
      • Scene Editor Page
    • 🚚Deliver Pages
      • Locations Page
      • Users Page
      • Insights Page
    • 🕛Optimize Pages
      • Convert & Compress Page
    • 🎓Learn Pages
      • Tutorials Page
    • 👤Account Page
      • Profile Tab
      • Email & Password
      • Plans Tab
      • Credit Usage Tab
      • Notifications Tab
      • Delete Account Tab
    • ❓Help Menu
    • ⏬Downloads
    • 🎨Themes
    • 🔎Search
  • API
    • 🧩Objects
    • 🗨️Queries
    • 📊Data
      • 📑What Metadata is Stored
    • 🔼Upload
    • 🔽Download
    • ❌Delete
    • 🌳Entry Hierarchy
    • 🔄Convert
    • 🔃Compress
    • 📁Organize
    • ⏪Version
    • ⏬Locate
    • 🔎Search
    • 🖼️Search by Image or Model
    • Share Content
  • Unity
    • 🔨Installation
    • 🧰Using the SDK
    • 🔧Script Settings
    • 📐Transforming Content
    • 👩‍💻Edit Code
    • 🤳Adding AR Capabilities
    • ❔Troubleshooting
  • Unreal 4
    • 🔨Installation
    • 🧰Using the SDK
    • 🔧Demo Project
  • Web
    • 🔨Installation
    • 🧰Using the Package
  • Scene Viewer
    • 📲Deploy Experience
    • 📐Transforming Content
    • 🔢Embed into Website or App
    • 👩‍💻Add Code
    • ❔Troubleshooting
  • AR.js
    • 📲Deploy Experience
    • 📐Transforming Content
    • 🔢Embed into Website or App
    • ❔Troubleshooting
  • FaceAR
    • 📲Deploy Experience
    • 📐Transforming Content
    • 🔢Embed into Website or App
    • ❔Troubleshooting
  • React Native
    • 📩Fetching Data
    • 👩‍💻Edit Code
    • 🤳Adding AR/VR Capabilities
    • 📐Transforming Content
  • Swift
    • 🔨Installation
    • 🔢Displaying a Model Asset
    • 🤳Adding AR Capabilities
    • 🧰Using the SDK
  • Flutter
    • 🔨Installation
    • 👩‍💻Edit Code
    • 🤳Adding AR Capabilities
  • JavaScript
    • 🔨Installation
    • 🧰Using the SDK
    • 📩Fetching Data
    • 👩‍💻Edit Code
  • Python
    • 🔨Installation
    • 🧰Using the SDK
    • 🔧Demo Project
  • NVIDIA Omniverse
    • 🔨Installation
  • Adobe Substance 3D Painter
    • 🔨Installation
  • 🧰Using the Plugin
  • Blender
    • 🔨Installation
    • 🧰Using the Add-on
  • eCommerce Sites
    • 🛒Shopify
    • 🌐Wix
  • 3D Content
    • 🎨Content Creation
    • 💎Google Poly
    • 📦Objaverse
    • 💫3D Capture Apps
      • MagiScan
      • Qlone
      • ARitize360
      • SCANN3D
      • 3D Scanner
      • Didimo Xperience
      • Scaniverse
      • Metascan3D
      • Polycam3D
      • RealityScan
Powered by GitBook
On this page
  • Scene Viewer isn't working on my phone!
  • I can't see the 3D asset!
  • Are you pointing the camera in the right place?
  • Is your asset too small/big?
  • Occlusion isn't working!
  • I am getting some other error.

Was this helpful?

  1. Scene Viewer

Troubleshooting

What to do when things don't work as expected with building your Scene Viewer app.

PreviousAdd CodeNextDeploy Experience

Last updated 1 year ago

Was this helpful?

Scene Viewer isn't working on my phone!

Before using Google Scene Viewer, make sure that your iOS device is compatible with or that your Android device has or installed.

I can't see the 3D asset!

Are you pointing the camera in the right place?

Point your phone to the floor and move your phone around until the camera detected a surface. The 3D asset should appear on the detected surface.

Is your asset too small/big?

It might be the case that your 3D asset is too small or too big to appear in the camera view.

Scale the model by pinching the screen with two fingers. If that does not work, change the size of the model by adding a metadata key named scale to the 3D models. See how to add metadata in the section of the documentation.

Now rescan the QR code or refresh the webpage.

Occlusion isn't working!

WebXR, which does not support occlusion, is the default AR mode set for web-based experiences.

Change the default AR mode to Scene Viewer which does support occlusion by adding a metadata key named arMode with the value scene-viewer to the 3D model. See how to add metadata in the section of the documentation.

Now rescan the QR code to .

I am getting some other error.

Let's talk! Ask on or send an email to and please attach a screenshot of the error you are experiencing.

❔
Slack
support@echo3D.com
ARKit
ARCore
Google Play Services for AR
Data Page
Data Page
relaunch the web experience