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Troubleshooting
What to do when things don't work as expected with building your Scene Viewer app.
Before using Google Scene Viewer, make sure that your iOS device is compatible with ARKit or that your Android device has ARCore or Google Play Services for AR installed.
Point your phone to the floor and move your phone around until the camera detected a surface. The 3D asset should appear on the detected surface.
WebXR, which does not support occlusion, is the default AR mode set for web-based experiences.
Change the default AR mode to Scene Viewer which does support occlusion by adding a metadata key named
arMode with the value scene-viewer to the 3D model. See how to add metadata in the Data Page section of the documentation.Let's talk! Ask on Slack or send an email to [email protected] and please attach a screenshot of the error you are experiencing.
Last modified 1mo ago