Troubleshooting
What to do when things don't work as expected with building your AR.js app.
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What to do when things don't work as expected with building your AR.js app.
Last updated
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Our team is actively investigating the following issues:
Video assets in AR.js with NFT-support image tracking fails to show on iPad while audio plays. Using an iPhone or using market-based image tracking should work.
Make sure to point your phone to the QR code or, if you set an image target, to the image you uploaded.
It might be the case that your 3D asset is too small or too big to appear in the camera view.
Scale the model by pinching the screen with two fingers. If that does not work, change the size of the model by adding a metadata key named scale to the 3D models. See how to add metadata in the section of the documentation.
Now rescan the QR code to rebuild and refresh your AR.js app.
Let's talk! Ask on or send an email to and please attach a screenshot of the error you are experiencing.