Troubleshooting
What to do when things don't work as expected with building your FaceAR app.
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What to do when things don't work as expected with building your FaceAR app.
Last updated
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Our team is actively investigating the following issues:
A 3D asset sometimes appears as a black box on iOS.
Make sure to point your phone to a face.
It might be the case that your 3D asset is too small or too big to appear in the camera view.
Scale the model by adding a metadata key named scale to the 3D models. See how to add metadata in the section of the documentation.
Now rescan the QR code to rebuild and refresh your FaceAR app.
Let's talk! Ask on or send an email to and please attach a screenshot of the error you are experiencing.