# Troubleshooting ## Know Issues Our team is actively investigating the following issues: * A 3D asset sometimes appears as a black box on iOS. ## I can't see the 3D asset! ### Are you pointing to the right target? Make sure to point your phone to a face. ### Is your asset too small/big? It might be the case that your 3D asset is too small or too big to appear in the camera view. Scale the model by adding a metadata key named `scale` to the 3D models. See how to add metadata in the [Data Page](/web-console/manage-pages/data-page/how-to-add-data.md#1-adding-a-data-entry-1) section of the documentation. Now **rescan the QR code** to rebuild and refresh your FaceAR app. ## I am getting some other error. Let's talk! Ask on [Slack](https://go.echo3D.co/join) or send an email to and please attach a screenshot of the error you are experiencing. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.echo3d.com/facear/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.